.ecx-ecentrix{
  font-size: 11px;
}

.ecx-ecentrix .ecx-title{
  margin-top: 5px !important;
  padding: 0 !important;
  margin: 0;
}

.ecx-ecentrix .ecx-medium-font {
  font-size: 12px;
  padding-bottom: 0;
  margin-bottom: 0;
  margin-top: 4px !important;
  padding-top: 4px !important;
}

.ecx-ecentrix .ecx-start-button {
  border: 1px solid #145CAE !important;
  position: relative !important;
  width: 100% !important;
  font-size: 12px !important;
  line-height: 20px !important;
  font-weight: 500 !important;
  color: #FFFFFF !important;
  -webkit-font-smoothing: antialiased !important;
  outline: none !important;
  background: #fff !important;
  display: inline-block !important;
  resize: none !important;
  padding: 10px !important;
  margin-top: 10px;
  padding-top: 10px;
  border-radius: 4px !important;
  background: #145CAE !important;
  cursor: pointer !important;
}

.ecx-ecentrix .ecx-header {
  /* background-color: white !important; */
  color: #416c99;
  top: 22%;
  /* width: 100%; */
  position: relative;
  border-radius: 10px;
  padding: 5px !important;
  margin: 0 !important;
  border-bottom-left-radius: 0;
  border-bottom-right-radius: 0;
  z-index: 999;
}

.ecx-ecentrix .ecx-switch {
  position: relative;
  display: inline-block;
  width: 30px;
  height: 13px;
}


.ecx-statusActive-ext {
  width: 59px;
  height: 13px;
  display: inline-flex;
  padding: 0px 15px 0px 13px;
  justify-content: center;
  align-items: center;
  border-radius: 5px;
  background: limegreen;
  margin-top: 5px;
}

#ecx-usernameActive-ext {
  color: #000;
  font-size: 13px;
  font-style: normal;
  font-weight: 600;
  line-height: normal;
}

.ecx-ecentrix #ecx-isConnecting {
  color: black !important;
}

.ecx-ecentrix .ecx-switch input { 
  opacity: 0;
  width: 0;
  height: 0;
}

.ecx-ecentrix .ecx-slider {
  position: absolute;
  cursor: pointer;
  top: 0;
  left: 0;
  right: 0;
  bottom: 0;
  background-color: #ccc;
  -webkit-transition: .4s;
  transition: .4s;
}

.ecx-ecentrix .ecx-slider:before {
  position: absolute;
  content: "";
  height: 13px;
  width: 13px;
  left: 0px;
  bottom: 0px;
  background-color: white;
  -webkit-transition: .4s;
  transition: .4s;
}

.ecx-ecentrix input:checked + .ecx-slider {
  background-color: #FFAD46;
}

.ecx-ecentrix input:focus + .ecx-slider {
  box-shadow: 0 0 1px #FFAD46;
}

.ecx-ecentrix input:checked + .ecx-slider:before {
  -webkit-transform: translateX(16px);
  -ms-transform: translateX(16px);
  transform: translateX(16px);
}

/* Rounded sliders */
.ecx-ecentrix .ecx-slider.round {
  border-radius: 20px;
}

.ecx-ecentrix .ecx-slider.round:before {
  border-radius: 50%;
}

.ecx-ecentrix .ecx-fix-height-panel {
  height: 365px !important;
  
}

.ecx-ecentrix .ecx-form-act{
  /* background-color: #416c99 !important; */
  background: -webkit-linear-gradient(left, #ee8700, #ffa939) !important;
  bottom: 1%;
  font-size: 12px;
  width: 100%;
  min-height: 7%;
  position: relative;
  border-radius: 10px;
  color: #FFFFFF; 
  border-top-left-radius: 0;
  border-top-right-radius: 0;
  box-shadow: 0 4px 18px 0px rgba(0,0,0,0.2) !important;
}

.ecx-ecentrix .ecx-footer {
  background-color: #FFFFFF;
  bottom: 75px;
  width: 25%;
  height: 45px;
  position: relative;
  border-radius: 4px;
  border-top-left-radius: 0;
  border-top-right-radius: 0;
  box-shadow: 0 4px 18px 0px rgba(0,0,0,0.2) !important;
}

.ecx-ecentrix .ecx-input-message {
  border-radius: 10px !important;
  font-size: 12px;
  padding: 1px;
  color: black;
  border: 1px solid transparent;
  width: 72%;
  padding-left: 0;
  overflow-y: auto;
}

.ecx-ecentrix .ecx-input-message:focus{
  outline: none;
}

.ecx-ecentrix .ecx-btn-send-message{
  background-color: transparent;
  border: 1px solid transparent;
  color: gray;
  font-size: 12px;
  padding:6px;
  outline: none;
  cursor: pointer;
}

.ecx-ecentrix small{
  font-size: 10px !important;
}

.ecx-ecentrix .ecx-content{
  font-size: 12px;
}

.ecx-ecentrix .ecx-img-user-pic{
  width: 40px;
  height: 40px;
  border-radius: 50%;
  border: 1px solid #fff;
  padding: 0;
}

.ecx-ecentrix .ecx-btn-action {
  width: 40px !important;
  height: 35px !important;
  border: 1px solid transparent;
  border-radius: 50%;
  color: #FFFFFF;
  cursor: pointer;
}

.ecx-ecentrix .ecx-btn-action-open {
  border: 1px solid transparent;
  cursor: pointer;
  background: transparent !important;
}

.ecx-ecentrix .ecx-btn-action:focus{
  border: none;
  outline:none;
}

.ecx-ecentrix .ecx-button-show-hide {
  position: fixed;
  bottom: 0;
  right: 5px;
  z-index: 999999;
}

.ecx-ecentrix .ecx-button-show-hide:focus{
  outline: none;
}

.ecx-ecentrix .ecx-chat-panel{
  background-color: #FFF !important;
  width: 100%;
  height: 400px;
  position: relative;
  bottom: 80px;
  border-top-left-radius: 0;
  border-top-right-radius: 0;
}

.ecx-ecentrix .ecx-liveChatPanel{
  height: 465px !important;
  bottom: 8% !important;
}

.ecx-ecentrix .ecx-box-shadow {
  box-shadow: 0 0 18px 0px rgba(0,0,0,0.2) !important;
}

.ecx-ecentrix .ecx-chat-data {
  overflow-y: scroll !important;
  padding: 10px 0px 5px 0px;
  word-wrap: break-word;
  scrollbar-width: thin;
}

.ecx-ecentrix .ecx-button-submit{
  background-color: #145CAE;
  width: 100%;
  border: 1px solid #e0e0e0 !important;
  padding: 5px !important;
  margin: 5px 0 5px 0 !important;
  color: #fff !important;
  border-radius: 4px !important;
}

.ecx-ecentrix .ecx-form-control{
  border: 1px solid #ced4da !important;
}

.ecx-ecentrix .ecx-form-control:focus{
  border: 1px solid rgba(225, 0, 9, 0.5) !important;
  box-shadow: 0 0 0 0.2rem rgba(225, 0, 9, 0.3);
}

.ecx-ecentrix .ecx-button{
  margin: 5px 0 5px 0 !important;
  border: 1px solid #145CAE !important;
  position: relative !important;
  width: 100% !important;
  font-size: 12px !important;
  line-height: 20px !important;
  font-weight: 500 !important;
  color: #145CAE !important;
  -webkit-font-smoothing: antialiased !important;
  outline: none !important;
  background: #fff !important;
  display: inline-block !important;
  resize: none !important;
  padding: 10px !important;
  border-radius: 4px !important;
  background: #ffffff !important;
  cursor: pointer !important;
}

.ecx-ecentrix .ecx-open-button {
    background-color: #555;
    color: white;
    border: none;
    cursor: pointer;
    opacity: 0.8;
    position: relative;
    bottom: 14px;
    right: 22px;
    width: 50px;
    height: 50px;
    border-radius: 50%;
}

.ecx-ecentrix .ecx-close-button {
    background-color: #555;
    color: white;
    border: none;
    cursor: pointer;
    opacity: 0.8;
    position: relative;
    bottom: 14px;
    right: 22px;
    width: 50px;
    height: 50px;
    border-radius: 50%;
}
  
.ecx-ecentrix .ecx-chat-popup {
  display: block;
  position: relative;
  bottom: 0;
  right: 15px;
  z-index: 9;
}

.ecx-ecentrix .ecx-form-container {
  width: 25%;
  padding: 10px;
  box-shadow: 0 4px 15px rgba(0, 0, 0, 0.1);
  background-color: #F3F3F3;
  margin-bottom: 80px;
  min-height: 400px;
  max-height: 400px;
  margin-right: 8px;
  overflow: scroll;
}

.ecx-ecentrix .ecx-form-container .ecx-btn:hover, .ecx-open-button:hover {
  opacity: 1;
}

.ecx-ecentrix .ecx-messaging{
  font-size: 12px;
  white-space: pre-wrap;
}

.ecx-ecentrix .ecx-msg-text{
  font-size: 12px;
  white-space: pre-wrap;
  overflow: hidden;
}

.ecx-ecentrix .ecx-message-temp{
  background-color: #e5e1e2;
  padding: 10px;
  border-radius: 10px;
  max-width: 80%;
  margin-bottom: 10px;
  padding-bottom: 2px;
  padding-top: 4px;
  line-height: 15px;
  padding-right: 37px;
  clear: both;
}

.ecx-ecentrix .ecx-incoming-msg{
  float: left;
}

.ecx-ecentrix .ecx-outgoing-msg{
  float: right;
}

.ecx-ecentrix .ecx-time{
  font-size: 10px;
  font-weight: lighter;
  color: #e95554;
  float: right;
  padding-bottom: 2px;
  margin-top: 0px;
  margin-right: -30px;
}

.ecx-ecentrix .ecx-hide-outline:focus{
  outline: none;
}

.ecx-ecentrix .ecx-loading::before {
    position: absolute;
    top: 50%;
    left: 50%;
    -webkit-transform: translate(-50%, -50%);
    transform: translate(-50%, -50%);
    content: '';
    display: block;
    width: 3px;
    height: 3px;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.5);
    z-index: 2;
    margin-top: 4px;
    -webkit-animation: ball 0.45s cubic-bezier(0, 0, 0.15, 1) alternate infinite;
    animation: ball 0.45s cubic-bezier(0, 0, 0.15, 1) alternate infinite;
    border: none;
    -webkit-animation-delay: .15s;
    animation-delay: .15s;
}

.ecx-ecentrix .ecx-loading span {
    display: block;
    font-size: 0;
    width: 20px;
    height: 10px;
    position: relative;
}

.ecx-ecentrix .ecx-loading span::before {
    position: absolute;
    top: 50%;
    left: 50%;
    -webkit-transform: translate(-50%, -50%);
    transform: translate(-50%, -50%);
    content: '';
    display: block;
    width: 3px;
    height: 3px;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.5);
    z-index: 2;
    margin-top: 4px;
    -webkit-animation: ball 0.45s cubic-bezier(0, 0, 0.15, 1) alternate infinite;
    animation: ball 0.45s cubic-bezier(0, 0, 0.15, 1) alternate infinite;
    margin-left: -7px;
}

.ecx-ecentrix .ecx-loading span::after {
    position: absolute;
    top: 50%;
    left: 50%;
    -webkit-transform: translate(-50%, -50%);
    transform: translate(-50%, -50%);
    content: '';
    display: block;
    width: 3px;
    height: 3px;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.5);
    z-index: 2;
    margin-top: 4px;
    -webkit-animation: ball 0.45s cubic-bezier(0, 0, 0.15, 1) alternate infinite;
    animation: ball 0.45s cubic-bezier(0, 0, 0.15, 1) alternate infinite;
    margin-left: 7px;
    -webkit-animation-delay: .3s;
    animation-delay: .3s;
}

@media only screen and (max-width: 768px) {
  .ecx-ecentrix .ecx-header{
    top: 58%;
  }

}
@media only screen and (max-width: 768px) {
  .ecx-ecentrix #ecx-offlineMessageYes {
    margin-bottom: 100px !important;
    position: unset !important;
    align-self: center !important;
  }
  .ecx-ecentrix .ecx-header-btn {
    margin-right: 0;
  }
  .ecx-ecentrix .ecx-header-btn img {
    left: -50%;
  }
  .ecx-ecentrix #ecx-formUpload {
    margin: 0px 0px 5px 10px !important;
    display: flex !important;
    justify-content: space-between !important;
    align-items: center;
  }
  .ecx-ecentrix .ecx-header{
    width: 100%;
    right: 0px;
    top: 0%;    
  }
  .ecx-ecentrix .ecx-chat-panel{
    width: 100%;
    border-radius: 0px;
  }
  .ecx-ecentrix .ecx-footer{
    min-width: 100%;
    right: 0px;
    bottom: 3%;
  }
  .ecx-ecentrix .ecx-form-act{
    width: 100%;
    right: 0px;
    bottom: 0px;
    border-radius: 0px;
  }
  .ecx-ecentrix .ecx-liveChatPanel{
    height: 86% !important;
    bottom: 0 !important;
  }
  #ecx-ActionChat {
    width: 100% !important;
    min-width: 350px;
    height: 100% !important;
    right: 0 !important;
    bottom: 0 !important;
  }
  .ecx-ecentrix .ecx-liveChatHeader {
    min-width: 100%;
    border-radius: 0;
  }
  .ecx-ecentrix .ecx-liveChatHeader .ecx-head-title {
    margin-left: 41%;
  }
  .ecx-ecentrix #ecx-liveChatForm .ecx-container {
    max-width: 100%;
  }
  .ecx-ecentrix #ecx-isConnecting {
    margin-left: 15% !important;
  }
  .ecx-ecentrix .ecx-notif-message {
    position: relative !important;
    width: 100% !important;
    text-align: left !important;
    top: 0 !important;
    margin-top: 180px !important;
  }
  .ecx-ecentrix .ecx-chatbox-panel-footer {
    /* min-height: 7% !important; */
    border-radius: 0;
  }
  .ecx-ecentrix #ecx-chatAttach {
    width: 99% !important;
    padding-bottom: 0;
  }
}

.ecx-ecentrix .ecx-btn,
.ecx-ecentrix .ecx-msg .ecx-items .btn {
  white-space: normal;
  max-width: 149px;
  display: inline-block;
  cursor: pointer;
  margin-bottom: 6px;
  min-height: 40px;
  text-align: left;
  user-select: none;
  font-size: 16px;
  color: rgb(0, 0, 40) !important;
  background-color: rgb(255, 255, 255);
  border-radius: 12px;
  border-width: 1px;
  border-style: solid;
  border-color: #416c99 ;
  height: auto;
}

.ecx-ecentrix .ecx-msg .ecx-items .btn {
  font-size: 13px !important;
  padding: 5px;
  /* height: auto !important; */
  /* padding: .375rem .75rem !important; */
  line-height: unset !important;
  /* min-height: 40px; */
}

.ecx-ecentrix .ecx-msg .ecx-items .btn:disabled {
  color: #416c99;
  border-color: #416c99;
  opacity: 0.7;
}
  
.ecx-ecentrix .ecx-btn:hover,
.ecx-ecentrix .ecx-msg .ecx-items .btn:hover {
  border: solid #416c99  1px;
  background: #416c99 ;
  background-image: -webkit-linear-gradient(top, #416c99 , #416c99 );
  background-image: -moz-linear-gradient(top, #416c99 , #416c99 );
  background-image: -ms-linear-gradient(top, #416c99 , #416c99 );
  background-image: -o-linear-gradient(top, #416c99 , #416c99 );
  background-image: linear-gradient(to bottom, #416c99 , #416c99 );
  -webkit-border-radius: 12px;
  -moz-border-radius: 12px;
  border-radius: 12px;
  text-decoration: none;
  color: #fff;
}

.ecx-ecentrix .ecx-g-scrolling-carousel {
  position: relative;
}
.ecx-ecentrix .ecx-g-scrolling-carousel .ecx-items {
    overflow-x: scroll;
    white-space: nowrap;
    -webkit-overflow-scrolling: touch;
    scrollbar-width: none;
}
.ecx-ecentrix .ecx-g-scrolling-carousel .ecx-items::-webkit-scrollbar { 
    display: none;
    scrollbar-width: none;
}
.ecx-ecentrix .ecx-jc-right,
.ecx-ecentrix .ecx-jc-left {
  width: 36px;
  height: 36px;
  color:#757575;
  margin-bottom: auto;
  margin-top:auto;
  box-shadow: 0 0 0 1px rgba(0,0,0,0.04), 0 4px 8px 0 rgba(0,0,0,0.20);
  background: #fff;
  border-radius: 50%;
  cursor: pointer;
  position: absolute;
  top: 0;
  bottom: 0;
  z-index:2;
  opacity: 0.94;
}
.ecx-ecentrix .ecx-jc-right {
  right:-18px;
}
.ecx-ecentrix .ecx-jc-left {
  left:-18px;
}

.ecx-ecentrix .ecx-jc-right:hover,
.ecx-ecentrix .ecx-jc-left:hover{
    opacity: 0.98;
}
.ecx-ecentrix .ecx-jc-right svg,
.ecx-ecentrix .ecx-jc-left svg{
  position: absolute;
  left: 0;right: 0;bottom: 0;top: 0;
  margin: auto;
  width: 24px;
  height: 24px;
  fill: #757575;
}
.ecx-ecentrix .ecx-jc-right:hover svg,
.ecx-ecentrix .ecx-jc-left:hover svg{
  fill: #000;
}
@media (pointer: coarse) {
  .ecx-ecentrix .ecx-jc-right,
  .ecx-ecentrix .ecx-jc-left {
  display: none !important;
  }
}
.ecx-ecentrix .ecx-noselect {
  -webkit-touch-callout: none; /* iOS Safari */
  -webkit-user-select: none; /* Safari */
  -khtml-user-select: none; /* Konqueror HTML */
  -moz-user-select: none; /* Firefox */
  -ms-user-select: none; /* Internet Explorer/Edge */
  user-select: none;
}
/* new design chat */
.ecx-ecentrix .ecx-msger-chat {
  flex: 1;
  overflow-y: auto;
  padding: 10px;
}
.ecx-ecentrix .ecx-msger-chat::-webkit-scrollbar {
  width: 6px;
}
.ecx-ecentrix .ecx-msger-chat::-webkit-scrollbar-track {
  background: #ddd;
}
.ecx-ecentrix .ecx-msger-chat::-webkit-scrollbar-thumb {
  background: #bdbdbd;
}
.ecx-ecentrix .ecx-msg {
  display: flex;
  align-items: flex-end;
  margin-bottom: 10px;
}
.ecx-ecentrix .ecx-msg:last-of-type {
  margin: 0;
}
.ecx-ecentrix .ecx-left-msg .ecx-msg-img {
  height: 50px;
  width: 50px;
  background-repeat: no-repeat;
  background-position: center;
  background-size: cover;
  border-radius: 50%;
  /* background-image: url('https://127.0.0.1:18443/img/demo.png'); */
  margin-right: 5px;
  margin-left: -10px;
  display: none;
}

.ecx-ecentrix .ecx-msg-bubble {
  max-width: 80% !important;
  padding: 10px;
  border-radius: 15px;
  background: #FFF;
  border-color: #00458e ;
  border-width: 1px;
  border-style: solid;
}
.ecx-ecentrix .ecx-msg-info {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 10px;
}
.ecx-ecentrix .ecx-msg-info-name {
  margin-right: 10px;
  font-weight: bold;
}
.ecx-ecentrix .ecx-msg-info-time {
  font-size: 0.85em;
  margin-right: 5px;
}

.ecx-ecentrix .ecx-left-msg .ecx-msg-bubble {
  border-bottom-left-radius: 0;
}

.ecx-ecentrix .ecx-right-msg {
  flex-direction: row-reverse;
}
.ecx-ecentrix .ecx-right-msg .ecx-msg-bubble {
  background: #00458e  !important;
  border-bottom-right-radius: 0;
}
.ecx-ecentrix .ecx-right-msg .ecx-msg-img {
  display: none;
  margin: 0 0 0 10px;
}
.ecx-ecentrix .ecx-right-msg .ecx-msg-text {
  color: white !important;
}
.ecx-ecentrix .ecx-right-msg .ecx-msg-info {
  color: white !important;
}
.ecx-ecentrix .ecx-right-msg .ecx-msg-info-time {
  color: white !important;
}

.ecx-ecentrix .ecx-msger-inputarea {
  display: flex;
  padding: 10px;
  border-top: var(--border);
  background: #eee;
}
.ecx-ecentrix .ecx-msger-inputarea * {
  padding: 10px;
  border: none;
  border-radius: 3px;
  font-size: 1em;
}
.ecx-ecentrix .ecx-msger-input {
  flex: 1;
  background: #ddd;
}
.ecx-ecentrix .ecx-msger-send-btn {
  margin-left: 10px;
  background: rgb(0, 196, 65);
  color: #fff;
  font-weight: bold;
  cursor: pointer;
  transition: background 0.23s;
}

.ecx-ecentrix .ecx-msger-send-btn:hover {
  background: rgb(0, 180, 50);
}

.ecx-ecentrix .ecx-msger-chat {
  background-color: #fcfcfe;
}

.ecx-ecentrix .ecx-op-typing {
  display: flex;
  justify-content: space-between;
  padding: 4px;
  width: 40px;
  border-radius: 3px;
  margin-top: 20px;
  padding: 5px;
}
.ecx-ecentrix .ecx-op-typing__dot {
  width: 10px;
  height: 10px;
  background-color: #ccc;
  border-radius: 50%;
  animation: bounce 1.5s infinite ease-in-out;
  transform: translate3d(0);
}
.ecx-ecentrix .ecx-op-typing__dot:nth-child(2) {
  animation-delay: 0.15s;
}
.ecx-ecentrix .ecx-op-typing__dot:nth-child(3) {
  animation-delay: 0.3s;
}

@keyframes bounce {
  0% {
    transform: translateY(0);
  }
  25% {
    transform: translateY(-15px);
  }
  50% {
    transform: translateY(0px);
  }
}

.ecx-ecentrix .ecx-card-footer{
  border-radius: 0 0 15px 15px !important;
  border-top: 0 !important;
  height: 7%;
  bottom: 3%;
  position: relative;
}
.ecx-ecentrix .ecx-type_msg{
  border:0 !important;
  color:white !important;
  height: 60px !important;
  overflow-y: auto;
}
.ecx-ecentrix .ecx-type_msg:focus{
  box-shadow:none !important;
  outline:0px !important;
}
.ecx-ecentrix .ecx-attach_btn{
  border:0 !important;
  cursor: pointer;
}
.ecx-ecentrix .ecx-send_btn{
  border:0 !important;
  cursor: pointer;
}
.ecx-ecentrix .ecx-done_icon{
  max-width: 14px;
  max-height: 14px;
}
.ecx-ecentrix .ecx-info-time-with-icon{
  display: flex;
}
.ecx-ecentrix .ecx-icon_close{
  width: 20px;
  height: 20px !important;
  margin-top: 7px; 
  position: relative;
    -webkit-transform: rotate(0);
    -ms-transform: rotate(0);
    transform: rotate(0);
    -webkit-transition: all, 0.3s;
    -o-transition: all, 0.3s;
    transition: all, 0.3s;
}
.ecx-ecentrix .ecx-icon_close:hover{
  -webkit-transition: all 0.4s ease 0.1s;
    -o-transition: all 0.4s ease 0.1s;
    transition: all 0.4s ease 0.1s;
  -webkit-transform: rotate(180deg);
    -ms-transform: rotate(180deg);
    transform: rotate(180deg);
}

.ecx-ecentrix #ecx-offline-notification{
  max-width: 100%;
  min-width: 98%;
  z-index: 1;
  height: 200px;
  padding: 10px;
  margin: 10px 0 0 0;
  position: absolute;
  -webkit-box-sizing: border-box;
  -moz-box-sizing: border-box;
  box-sizing: border-box;
  background: rgba(51, 170, 51, .9);
  border: solid 2px tomato;
  border-radius: 10px;
  -webkit-background-size: cover;
  background-size: cover;
  background-position: center center;
}

.ecx-ecentrix #ecx-offline-notification-header{
  display: flex;
  justify-content: space-between;
}

.ecx-ecentrix #ecx-offline-notification.ecx-off {
  -webkit-animation: shutdown 400ms linear;
  animation: shutdown 400ms linear;
  -webkit-animation-fill-mode: forwards;
  animation-fill-mode: forwards;
}

.ecx-ecentrix #ecx-offline-notification.ecx-off:after {
  -webkit-animation: shutdown-opa 400ms linear;
  animation: shutdown-opa 400ms linear;
  -webkit-animation-fill-mode: forwards;
  animation-fill-mode: forwards;
}

  @-webkit-keyframes 
shutdown {  0% {
  -webkit-transform: scale3d(1, 1, 1);
  transform: scale3d(1, 1, 1);
}
  20% {
  -webkit-transform: scale3d(1, 1.6, 1);
  transform: scale3d(1, 1.6, 1);
}
  50% {
  -webkit-transform: scale3d(1, 0.005, 1);
  transform: scale3d(1, 0.005, 1);
}
  100% {
  -webkit-transform: scale3d(0, 0, 1);
  transform: scale3d(0, 0, 1);
}
}
  @keyframes 
shutdown {  0% {
  -webkit-transform: scale3d(1, 1, 1);
  transform: scale3d(1, 1, 1);
}
  20% {
  -webkit-transform: scale3d(1, 1.6, 1);
  transform: scale3d(1, 1.6, 1);
}
  50% {
  -webkit-transform: scale3d(1, 0.005, 1);
  transform: scale3d(1, 0.005, 1);
}
  100% {
  -webkit-transform: scale3d(0, 0, 1);
  transform: scale3d(0, 0, 1);
}
}
@-webkit-keyframes 
shutdown-opa {  0% {
  opacity: 0;
}
  50% {
  opacity: 1;
}
  100% {
  opacity: 1;
}
}
@keyframes 
shutdown-opa {  0% {
  opacity: 0;
}
  50% {
  opacity: 1;
}
  100% {
  opacity: 1;
}
}

.ecx-ecentrix #ecx-notif-container {
  z-index: 1;
  text-align: center;
  /* font-family: "Apple Chancery", cursive; */
  /* text-transform: uppercase; */
  position: relative;
  margin: auto;
  /* overflow: hidden; */
  width: 100%;
  height: 440px;
}

.ecx-ecentrix .ecx-notif-message h1 {
  font-size: 1.2em;
  font-weight: 100;
  letter-spacing: 3px;
  padding-top: 5px;
  /* color: #fcfcfc; */
  padding-bottom: 5px;
  text-align: justify;
  /* text-transform: uppercase; */
}

.ecx-ecentrix .ecx-notif-message h2 {
  font-size: 1.4em;
  font-weight: 100;
  letter-spacing: 3px;
  padding-top: 5px;
  /* color: #fcfcfc; */
  /* padding-bottom: 5px; */
  /* text-transform: uppercase; */
}

.ecx-ecentrix .ecx-notif-message h3 {
  font-size: 1.2em;
  font-weight: 100;
  letter-spacing: 3px;
  padding-top: 5px;
  /* color: #fcfcfc; */
  padding-bottom: 5px;
  /* text-transform: uppercase; */
}

.ecx-ecentrix .ecx-notif-message p {
  margin-top: -5px;
  font-size: 1em;
  font-weight: 100;
  color: #5e5e5e;
  letter-spacing: 1px;
}

.ecx-ecentrix #ecx-notif-box {
  position: absolute;
  width: 100%;
  height: 100%;
  border-radius: 20px;
  box-shadow: 5px 5px 20px rgba(203, 205, 211, 0.1);
  display: flex;
  justify-content: center;
  flex-direction: column;
}

.ecx-ecentrix .ecx-notif-gif {
  position: absolute;
  width: 70px;
  height: 70px;
  background: #fcfcfc;
  border-radius: 50%;
  border: 1px solid #777777;
  top: 4%;
  left: 37.5%;
  z-index: 2;
  animation: roll 3s ease-in-out infinite;
}

.ecx-ecentrix .ecx-notif-shadow {
  position: absolute;
  width: 70px;
  height: 10px;
  opacity: 0.5;
  background: #777777;
  left: 40%;
  top: 19%;
  border-radius: 50%;
  z-index: 1;
}

.ecx-ecentrix .ecx-notif-move {
  animation: move 3s ease-in-out infinite;
}

.ecx-ecentrix .ecx-notif-message {
  position: absolute;
  width: 100%;
  text-align: left;
  height: fit-content;
  top: 15%;
}

@keyframes roll {
  0% {
    transform: rotate(0deg);
    left: 25%;
  }
  50% {
    left: 60%;
    transform: rotate(168deg);
  }
  100% {
    transform: rotate(0deg);
    left: 25%;
  }
}
@keyframes move {
  0% {
    left: 25%;
  }
  50% {
    left: 60%;
  }
  100% {
    left: 25%;
  }
}

.ecx-ecentrix .ecx-trixa-logo {
  max-width: 25px;
  margin-left: -12px;
  margin-right: 5px;
}

.ecx-ecentrix .ecx-chatbox-panel-footer {
  box-sizing: border-box !important;
  display: flex !important;
  width: 100% !important;
  padding: 7px 10px 5px 10px !important;
  border-top: 1px solid #ddd !important;
  align-items: center !important;
  justify-content: space-around !important;
  flex: 0 0 auto !important;
  background-color: white !important;
  border-radius: 0 0 10px 10px !important;
  min-height: 50px;
}

.ecx-ecentrix .ecx-txtSendMessage {
  box-sizing: border-box;
  width: 100%;
  font-family: inherit;
  margin: 0;
  height: calc(16px + 16px / 2);
  padding: 0 calc(16px / 2);
  font-size: 16px;
  line-height: calc(16px + 16px / 2);
  color: #888;
  background-color: none;
  border: 0;
  outline: 0 !important;
  resize: none !important;
  overflow: hidden;
}

.ecx-ecentrix .ecx-txtSendMessage::-moz-placeholder {
  color: #888;
}
.ecx-ecentrix .ecx-txtSendMessage:-ms-input-placeholder {
  color: #888;
}
.ecx-ecentrix .ecx-txtSendMessage::placeholder {
  color: #888;
}

.ecx-ecentrix #ecx-liveChatForm::-webkit-scrollbar-track {
    -webkit-box-shadow: inset 0 0 6px rgba(0,0,0,0.3) !important;
    border-radius: 10px !important;
    background-color: #F5F5F5 !important;
}

.ecx-ecentrix #ecx-liveChatForm::-webkit-scrollbar {
    width: 10px;
    background-color: #F5F5F5;
}

.ecx-ecentrix #ecx-liveChatForm::-webkit-scrollbar-thumb {
    border-radius: 10px;
    -webkit-box-shadow: inset 0 0 4px rgba(0,0,0,.3);
    background-color: lightgray;
}

.ecx-scrollbar {
    float: left;
    height: 300px;
    width: 65px;
    background: #F5F5F5;
    overflow-y: scroll;
}

#ecx-ActionChat {
  display: flex;
  flex-direction: column;
  width: 430px;
  float: right;
  position: fixed;  
  font-family: Verdana, sans-serif;
  bottom: 5px;
  right: 5px;
  border-radius: 10px;
  z-index: 9999999;
  border-style: solid;
  border-width: 0.2px;
  border-color: #416c99;
}

.ecx-ecentrix #ecx-agentInfo {
  display: flex !important;
  flex-direction: row-reverse !important;
  justify-content: center;
}

.ecx-ecentrix #ecx-agentInfo .col-12 {
  flex: none !important;
}

.ecx-ecentrix .ecx-background-orange {
  background-color:rgba(0,69,142, 0.9)!important ;
  /* background: -webkit-linear-gradient(left,#dcb53d, #f59116) !important; */
}


.ecx-ecentrix .ecx-box-shadow {
  box-shadow: 0 4px 18px 0px rgba(0,0,0,0.2) !important;
}
.ecx-ecentrix #ecx-sendAtchBtn img,
.ecx-ecentrix #ecx-sendMsgBtn img {
  width: 20px !important;
}
.ecx-ecentrix textarea {
  box-sizing: border-box;
  width: 100%;
  margin: 0;
  height: calc(16px + 16px / 2);
  padding: 0 calc(16px / 2);
  font-size: 16px;
  font-family: inherit;
  line-height: calc(16px + 16px / 2);
  color: #888;
  /* background-color: #ff9b1a; */
  background-color: white;
  border: 0;
  outline: 0 !important;
  resize: none !important;
  overflow: hidden;
}
.ecx-ecentrix textarea::-moz-placeholder {
  color: #416c99;
}
.ecx-ecentrix textarea:-ms-input-placeholder {
  color: #416c99;
}
.ecx-ecentrix textarea::placeholder {
  color: #416c99;
}
.ecx-ecentrix #ecx-chatAttach {
  z-index: 2;
  position: absolute;
  bottom: 50px;
  width: 97%;
  height: fit-content;
  padding-bottom: 2px;
  background: #d3d3d3c2;
}
.ecx-ecentrix #ecx-formUpload {
  margin: 0px -15px 0 5px;
  display: flex;
  flex-direction: row;
  align-items: center;
}
.ecx-ecentrix #ecx-AtchSubmit,
.ecx-ecentrix #ecx-AtchCancel {
  margin-bottom: 0;
}
/* .ecx-ecentrix #ecx-sendMsg {
  margin-top: 3px;
} */
.ecx-ecentrix #ecx-offlineMessage {
  z-index: 2;
  position: absolute;
  bottom: 40px;
  width: 97%;
  height: 15%;
  background: #d3d3d38c;
}
.ecx-ecentrix #ecx-offlineNote {
  font-family: "Apple Chancery", cursive;
  font-size: 22px;
}
.ecx-ecentrix #ecx-offlineMessageButton {
  display: flex;
  flex-direction: row;
  justify-content: center;
}
.ecx-ecentrix #ecx-offlineMessageButton button {
  height: 40px;
  margin: 5px;
}
.ecx-ecentrix #ecx-submitButton {
  height: fit-content;
  margin-right: 5px;
}
.ecx-ecentrix #ecx-offlineMessageYes {
  align-self: flex-end;
  height: 45px !important;
  position: absolute;
  bottom: 0;
  right: 39%;
}
.ecx-ecentrix #ecx-chatMessaging {
  padding-bottom: 10px;
}
.ecx-ecentrix #ecx-linkContainer {
  border: 1px solid lightgray;
  border-radius: 15px;
  width: auto;
  height: auto;
  max-height: 60px;
  display: flex;
  flex-direction: row;
  overflow: hidden;
}
.ecx-ecentrix #ecx-linkInfo {
  width: 65%;
  height: auto;
  display: flex;
  flex-direction: column;
}
.ecx-ecentrix #ecx-linkImage {
  width: 35%;
  display: flex;
}
.ecx-ecentrix #ecx-linkImage img {
  object-fit: fill;
  width: 100%;
  height: 100%;
  display: block;
  align-self: center;
}
.ecx-ecentrix #ecx-linkTitle {
  margin: 3px 1px 0 5px;
}
.ecx-ecentrix #ecx-linkTitle p {
  max-width: 100%;
  display: inline-block;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  margin: 0;
  font-weight: bold;
  font-size: 12px;
}
.ecx-ecentrix #ecx-linkDescription {
  margin: -6px 1px 0 5px;
}
.ecx-ecentrix #ecx-linkUrl {
  margin-left: 5px;
}
.ecx-ecentrix #ecx-linkUrl {
  display: flex;
  flex-direction: row;
}
.ecx-ecentrix .ecx-blockEllipsis {
  display: block;
  display: -webkit-box;
  max-width: 100%;
  height: 34px;
  margin: 0 auto;
  font-size: 11px;
  line-height: 1;
  -webkit-line-clamp: 3;
  -webkit-box-orient: vertical;
  overflow: hidden;
  text-overflow: ellipsis;
}

/* link preview hover */
.ecx-ecentrix a {
  display: inline-block;
  position: relative;
  white-space: nowrap;
}

.ecx-ecentrix .ecx-right-msg a {
  color: #fff;
}
.ecx-ecentrix .ecx-left-msg a {
  color: black;
}

.ecx-ecentrix .ecx-right-msg a:hover {
  color: #000;
}
.ecx-ecentrix .ecx-left-msg a:hover {
  color: #416c99;
}

.ecx-ecentrix .ecx-mini-preview-wrapper {
  -moz-box-sizing: content-box;
  box-sizing: content-box;
  position: absolute;
  overflow: hidden;
  z-index: -1;
  opacity: 0;
  margin-top: -4px;
  border: solid 1px #000;
  box-shadow: 4px 4px 6px rgba(0, 0, 0, .3);
  transition: z-index steps(1) .3s, opacity .3s, margin-top .3s;
}

.ecx-ecentrix a:hover .ecx-mini-preview-wrapper {
  z-index: 2;
  opacity: 1;
  margin-top: 6px;
  transition: opacity .3s, margin-top .3s;
}

.ecx-ecentrix .ecx-mini-preview-loading, .ecx-mini-preview-cover {
  position: absolute;
  top: 0;
  bottom: 0;
  right: 0;
  left: 0;  
}

.ecx-ecentrix .ecx-mini-preview-loading {
  display: table;
  height: 100%;
  width: 100%;
  font-size: 1.25rem;
  text-align: center;
  color: #f5ead4;
  background-color: #59513f;
}

.ecx-ecentrix .ecx-mini-preview-loading::before {
  content: 'Loading...';
  display: table-cell;
  text-align: center;
  vertical-align: middle;
}

.ecx-ecentrix .ecx-mini-preview-cover {
  background-color: rgba(0, 0, 0, 0); /* IE fix */
}

.ecx-ecentrix .ecx-mini-preview-frame {
  border: none;
  -webkit-transform-origin: 0 0;
  transform-origin: 0 0;
}

.ecx-ecentrix #ecx-closeLiveChat {
  position: absolute;
  right: 0;
  z-index: 1;
}

.ecx-ecentrix #ecx-volumeUp,
.ecx-ecentrix #ecx-volumeMute {
  position: absolute;
  right: 30px;
}

.ecx-headerHeading{
  /* background-color: lightgray;
  border-bottom-left-radius: 10px;
  border-bottom-right-radius: 10px; */
}

.ecx-ecentrix .ecx-astext {
  background: #00458e;
  border: 0.5px solid #00458e;
  margin: 0;
  padding: 0 5px;
  border-radius: 5px;
  cursor: pointer;
  color: white;
}

.ecx-ecentrix .ecx-astext:hover {
  text-decoration: underline;
  color: #416c99;
  background-color: #FFF;
}

.ecx-ecentrix #ecx-liveChatForm .ecx-container .ecx-row {
  margin: 0;
}

.ecx-ecentrix .ecx-mid-notif {
  max-width: -moz-max-content;
  max-width: fit-content;
  padding: 5px 10px;
  border-radius: 15px;
  background: #FFF;
  margin: 0 auto 10px auto;
  border-color: #416c99;
  border-style: solid;
  border-width: 1px;
}


/* -------------------------------------------------------------------- */
/* QUICK RESPONSE */

.ecx-ecentrix #ecx-quickResponseContainer {
  height: auto;
  overflow: hidden;
  display: flex;
  flex-direction: column;
  justify-content: flex-end;
  align-items: flex-end;
  right: 10px;
  bottom: 0;

  position: relative;
  max-height: 250px;

  display: none !important;
}

.ecx-ecentrix #ecx-quickResponse {
  background-color: #9f0e0fd9;
  margin-right: 5px;
  width: 200px;
  height: auto;
  border-radius: 0.5rem;
  border: 1px solid #416c99;
  float: right;
  display: flex;
  flex-direction: column;
  position: relative;
  transition: all .3s ease-out;
  overflow-y: scroll; 

  max-height: 250px;
}

.ecx-ecentrix #ecx-quickResponse::-webkit-scrollbar {
  width: 10px;
}

/* Track */
.ecx-ecentrix #ecx-quickResponse::-webkit-scrollbar-track {
  box-shadow: inset 0 0 5px grey; 
  border-radius: 0.5rem;
}
  
/* Handle */
.ecx-ecentrix #ecx-quickResponse::-webkit-scrollbar-thumb {
  background: grey;
  border-radius: 0.5rem;
}

/* Handle on hover */
.ecx-ecentrix #ecx-quickResponse::-webkit-scrollbar-thumb:hover {
  background: #145CAE ; 
}

.ecx-ecentrix #ecx-menu {
  width: 35px;
  border: 1px solid white;
  padding: 0 5px;
}

.ecx-ecentrix .ecx-responseButton {
  width: 80%;
  margin: 10px auto 0;
  color: rgb(0, 0, 40);
  background-color: rgb(255, 255, 255);
  border-radius: 12px;
  border-width: 1px;
  border-style: solid;
  border-color: #416c99;
  white-space: normal;
  max-width: 150px;
  cursor: pointer;
  margin-bottom: 6px;
  text-align: left;
  user-select: none;
  font-size: 12px;
  height: auto;
  max-height: 65px;

  line-height: 1.5;
  display: block;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
  text-overflow: ellipsis;
}

.ecx-ecentrix .ecx-responseButton:hover {
  border: solid #d47c7d 1px;
  background: #d47c7d;
  background-image: -webkit-linear-gradient(top, #d47c7d, #d47c7d);
  background-image: -moz-linear-gradient(top, #d47c7d, #d47c7d);
  background-image: -ms-linear-gradient(top, #d47c7d, #d47c7d);
  background-image: -o-linear-gradient(top, #d47c7d, #d47c7d);
  background-image: linear-gradient(to bottom, #d47c7d, #d47c7d);
  -webkit-border-radius: 12px;
  -moz-border-radius: 12px;
  border-radius: 12px;
  text-decoration: none;
  color: #fff;
}

.ecx-ecentrix .ecx-quickTop0 {
  top: 0px;
}

.ecx-ecentrix .ecx-quickTop228 {
  top: 228px;
}

.ecx-ecentrix #ecx-quickResponseMenuButton {
  /* top: 0; */
  margin-right: 20px;
  position: relative;
  transition: all .3s ease-out;
  display: flex;
  justify-content: row;
  font-weight: 400;
  color: fff;
  text-align: center;
  vertical-align: middle;
  -webkit-user-select: none;
  -moz-user-select: none;
  -ms-user-select: none;
  user-select: none;
  border: 1px solid transparent;
  font-size: 12px;
  line-height: 1.5;
  border-radius: 0.5rem 0.5rem 0 0;
  color: #fff;
  background-color: #00458e;
  /* border-color: #c05f61; */
}

.ecx-ecentrix #ecx-quickResponseMenuButton:hover {
  color: #fff;
  background-color: #00458e;
  border-color: #00458e;
}

.ecx-ecentrix #ecx-quickResponseMenuButton.disabled, #ecx-quickResponseMenuButton:disabled {
  color: #fff;
  background-color: #8bbabb;
  border-color: #1c6b6b;
}

.ecx-ecentrix #ecx-quickResponseMenuButton:not(:disabled):not(.disabled):active, #ecx-quickResponseMenuButton:not(:disabled):not(.disabled).active,
.show > #ecx-quickResponseMenuButton.dropdown-toggle {
  color: #fff;
  background-color: #545b62;
  border-color: #1c6b6b;
}

@media (prefers-reduced-motion: reduce) {
  .ecx-ecentrix #ecx-quickResponseMenuButton {
    -webkit-transition: none;
    -o-transition: none;
    transition: none;
  }
}

.ecx-ecentrix #ecx-quickResponseMenuButton:hover {
  color: fff;
  text-decoration: none;
}

.ecx-ecentrix #ecx-quickResponseMenuButton.disabled, #ecx-quickResponseMenuButton:disabled {
  opacity: 0.65;
}

.ecx-ecentrix #ecx-quickResponseMenuButton img {
  position: absolute;
  right: 0;
  width: 30px;
  bottom: 0;
  background: #fff;
  border-radius: 0 0.5rem 0 0;
}

.ecx-ecentrix #ecx-quickResponseMenuButton span {
  margin-right: 28px;
}

.ecx-ecentrix #ecx-carouselContainer {
  width: auto;
  height: auto;
  display: flex;
  flex-direction: row;
  overflow-x: scroll;
}

.ecx-ecentrix #ecx-carouselContainer::-webkit-scrollbar {
  display: none;
}

.ecx-ecentrix #ecx-carouselContainer {
  -ms-overflow-style: none;
  scrollbar-width: none;
}

.ecx-ecentrix #ecx-carouselBox {
  margin: 5px;
  width: 90px;
  height: fit-content;
  border-radius: 0.25rem;
  box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 20px 0 rgba(0, 0, 0, 0.19);
}

.ecx-ecentrix #ecx-carouselPic {
  width: 100%;
  height: 70px;
  margin: auto;
}

.ecx-ecentrix #ecx-carouselAbout {
  border-bottom: 2px solid lightgrey;
}

.ecx-ecentrix #ecx-carouselAbout {
  font-size: 10px;
  width: 100%;
  height: fit-content;
  margin: auto;
}

.ecx-ecentrix .ecx-carouselButton {
  width: 90px;
  background-color: #416c99;
  border: none;
  color: white;
  padding: 5px;
  text-align: center;
  text-decoration: none;
  display: inline-block;
  font-size: 12px;
  cursor: pointer;
  border-radius: 0 0 0.25rem 0.25rem;
  border-top: 2px solid lightgrey;
}

.ecx-ecentrix #ecx-carouselPic img {
  width: 100%;
  height: 100%;
  border-radius: 0.25rem 0.25rem 0 0;
}

.ecx-ecentrix #ecx-carouselAbout .ecx-title {
  margin: 4px 0 0 4px;
  font-size: 16px;
}

.ecx-ecentrix #ecx-carouselAbout .ecx-description {
  margin: 0 0 4px 4px;
  font-size: 12px;
  color: grey;
}

.ecx-ecentrix .ecx-container {
  padding-left: 20px;
  padding-right: 20px;
}

.ecx-ecentrix .ecx-msg-option {
  align-self: center;
  margin: 5px;
  display: none;
}

.ecx-ecentrix .ecx-msg-option button {
  background-color: transparent;
  width: 20px;
  height: 20px;
  padding: 0;
  margin: 0;
  border: 1px solid transparent;
}

.ecx-ecentrix .ecx-msg-option img {
  width: 20px;
}

.ecx-ecentrix #ecx-replyContainer {
  position: absolute;
  right: 10px;
  height: auto;
  bottom: 50px;
  width: 100%;
  display: block;
  overflow: hidden;
}

.ecx-ecentrix .ecx-replySpecificChatBox {
  border-radius: 10px 10px 0 0;
  width: calc(100% - 10px);
  padding: 5px 5px 0;
  height: auto;
  margin-left: 10px;
  background-color: white;

  bottom: 0px;
  position: relative;
  z-index: 1;
}

.ecx-ecentrix #ecx-replySpecificChatInnerBox {
  border-radius: 5px;
  height: auto;
  background-color: #d7e3ff;
  padding: 3px;
}

.ecx-ecentrix .ecx-replyFrom {
  font-weight: bold;
  margin-bottom: 3px;
}

.ecx-ecentrix .ecx-replyMessage {
  height: auto;
  max-height: 34px;
  line-height: 1.5;
  display: block;
  display: -webkit-box;
  max-width: 100%;
  margin: 0 auto;
  font-size: 11px;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
  text-overflow: ellipsis;
}

.ecx-ecentrix #ecx-replySpecificChatHeader {
  display: flex;
  justify-content: space-between;
}

.ecx-ecentrix #ecx-replySpecificChatCloseButton {
  width: 20px !important;
  height: 20px !important;
  background-color: transparent;
  margin-top: -4px;
}

.ecx-ecentrix #ecx-replySpecificChatCloseButton img{
  width: 13px;
}

.ecx-ecentrix .ecx-msg .ecx-items div {
  display: flex;
  flex-wrap: wrap;
  scrollbar-width: none;
}

.ecx-ecentrix .ecx-msg .ecx-items button {
  margin: 3px;
  height: auto;
  min-height: 40px;
  font-size: 12px;
  max-width: 144px;
  scrollbar-width: none;
}

.ecx-ecentrix .ecx-msg-text a {
  width: 100%;
  text-overflow: ellipsis;
  overflow: hidden;
}

.ecx-ecentrix #ecx-isConnecting {
  margin-left: 15px;
  margin-top: 1px;
  color: white !important;
}

.ecx-ecentrix #ecx-allowedExtension {
  margin-left: 10px;
}

.ecx-ecentrix #ecx-AtchSubmit.disabled,
.ecx-ecentrix #ecx-AtchSubmit:disabled {
  color: white;
  background-color: #416c99;
  border-color: #416c99;
  opacity: 0.6;
}

.ecx-ecentrix .ecx-form-group label {
  margin-bottom: 5px;
}

.ecx-ecentrix .ecx-form-control {
  margin-top: 5px;
  display: block;
  width: 100%;
  height: 40px;
  padding: .375rem .75rem;
  font-size: 1rem;
  font-weight: 400;
  line-height: 1.5;
  color: #495057;
  background-color: #fff;
  background-clip: padding-box;
  border: 1px solid #ced4da;
  border-radius: .75rem;
  transition: border-color .15s ease-in-out, box-shadow .15s ease-in-out
}

@media (prefers-reduced-motion:reduce) {
  .ecx-ecentrix .ecx-form-control {
      transition: none
  }
}

.ecx-ecentrix .ecx-form-control::-ms-expand {
  background-color: transparent;
  border: 0
}

.ecx-ecentrix .ecx-form-control:-moz-focusring {
  color: transparent;
  text-shadow: 0 0 0 #495057
}

.ecx-ecentrix .ecx-form-control:focus {
  outline: 0;
}

.ecx-ecentrix .ecx-form-control::-webkit-input-placeholder {
  color: #6c757d;
  opacity: 1
}

.ecx-ecentrix .ecx-form-control::-moz-placeholder {
  color: #6c757d;
  opacity: 1
}

.ecx-ecentrix .ecx-form-control:-ms-input-placeholder {
  color: #6c757d;
  opacity: 1
}

.ecx-ecentrix .ecx-form-control::-ms-input-placeholder {
  color: #6c757d;
  opacity: 1
}

.ecx-ecentrix .ecx-form-control::placeholder {
  color: #6c757d;
  opacity: 1
}

.ecx-ecentrix .ecx-form-control:disabled,
.ecx-ecentrix .ecx-form-control[readonly] {
  background-color: #e9ecef;
  opacity: 1
}

.ecx-ecentrix input[type=date].ecx-form-control,
.ecx-ecentrix input[type=datetime-local].ecx-form-control,
.ecx-ecentrix input[type=month].ecx-form-control,
.ecx-ecentrix input[type=time].ecx-form-control {
  -webkit-appearance: none;
  -moz-appearance: none;
  appearance: none
}

.ecx-ecentrix select.ecx-form-control:focus::-ms-value {
  color: #495057;
  background-color: #fff
}

.ecx-ecentrix .ecx-form-control-file,
.ecx-ecentrix .ecx-form-control-range {
  display: block;
  width: 100%
}

.ecx-ecentrix .ecx-form-control-plaintext {
  display: block;
  width: 100%;
  padding: .375rem 0;
  margin-bottom: 0;
  font-size: 1rem;
  line-height: 1.5;
  color: #212529;
  background-color: transparent;
  border: solid transparent;
  border-width: 1px 0
}

.ecx-ecentrix .ecx-form-control-plaintext.ecx-form-control-lg,
.ecx-ecentrix .ecx-form-control-plaintext.ecx-form-control-sm {
  padding-right: 0;
  padding-left: 0
}

.ecx-ecentrix .ecx-form-control-sm {
  height: calc(1.5em + .5rem + 2px);
  padding: .25rem .5rem;
  font-size: .875rem;
  line-height: 1.5;
  border-radius: .2rem
}

.ecx-ecentrix .ecx-form-control-lg {
  height: calc(1.5em + 1rem + 2px);
  padding: .5rem 1rem;
  font-size: 1.25rem;
  line-height: 1.5;
  border-radius: .3rem
}

.ecx-ecentrix select.ecx-form-control[multiple],
.ecx-ecentrix select.ecx-form-control[size] {
  height: auto
}

.ecx-ecentrix textarea.ecx-form-control {
  height: auto
}

.ecx-ecentrix .ecx-form-group {
  margin-bottom: 1rem
}

.ecx-ecentrix .ecx-form-text {
  display: block;
  margin-top: .25rem
}

.ecx-ecentrix .ecx-form-row {
  display: -ms-flexbox;
  display: flex;
  -ms-flex-wrap: wrap;
  flex-wrap: wrap;
  margin-right: -5px;
  margin-left: -5px
}

.ecx-ecentrix .ecx-form-row>.col,
.ecx-ecentrix .ecx-form-row>[class*=col-] {
  padding-right: 5px;
  padding-left: 5px
}

.ecx-ecentrix .ecx-form-check {
  position: relative;
  display: block;
  padding-left: 1.25rem
}

.ecx-ecentrix .ecx-form-check-input {
  position: absolute;
  margin-top: .3rem;
  margin-left: -1.25rem
}

.ecx-ecentrix .ecx-form-check-input:disabled~.ecx-form-check-label,
.ecx-ecentrix .ecx-form-check-input[disabled]~.ecx-form-check-label {
  color: #6c757d
}

.ecx-ecentrix .ecx-form-check-label {
  margin-bottom: 0
}

.ecx-ecentrix .ecx-form-check-inline {
  display: -ms-inline-flexbox;
  display: inline-flex;
  -ms-flex-align: center;
  align-items: center;
  padding-left: 0;
  margin-right: .75rem
}

.ecx-ecentrix .ecx-form-check-inline .ecx-form-check-input {
  position: static;
  margin-top: 0;
  margin-right: .3125rem;
  margin-left: 0
}

.ecx-ecentrix .valid-feedback {
  display: none;
  width: 100%;
  margin-top: .25rem;
  font-size: 80%;
  color: #28a745
}

.ecx-ecentrix .valid-tooltip {
  position: absolute;
  top: 100%;
  left: 0;
  z-index: 5;
  display: none;
  max-width: 100%;
  padding: .25rem .5rem;
  margin-top: .1rem;
  font-size: .875rem;
  line-height: 1.5;
  color: #fff;
  background-color: rgba(40, 167, 69, .9);
  border-radius: .25rem
}

.ecx-ecentrix .ecx-form-row>.col>.valid-tooltip,
.ecx-ecentrix .ecx-form-row>[class*=col-]>.valid-tooltip {
  left: 5px
}

.ecx-ecentrix .is-valid~.valid-feedback,
.ecx-ecentrix .is-valid~.valid-tooltip,
.ecx-ecentrix .was-validated :valid~.valid-feedback,
.ecx-ecentrix .was-validated :valid~.valid-tooltip {
  display: block
}

.ecx-ecentrix .ecx-form-control.is-valid,
.ecx-ecentrix .was-validated .ecx-form-control:valid {
  border-color: #28a745;
  padding-right: calc(1.5em + .75rem);
  background-repeat: no-repeat;
  background-position: right calc(.375em + .1875rem) center;
  background-size: calc(.75em + .375rem) calc(.75em + .375rem)
}

.ecx-ecentrix .ecx-form-control.is-valid:focus,
.ecx-ecentrix .was-validated .ecx-form-control:valid:focus {
  border-color: #28a745;
  box-shadow: 0 0 0 .2rem rgba(40, 167, 69, .25)
}

.ecx-ecentrix .was-validated textarea.ecx-form-control:valid,
.ecx-ecentrix textarea.ecx-form-control.is-valid {
  padding-right: calc(1.5em + .75rem);
  background-position: top calc(.375em + .1875rem) right calc(.375em + .1875rem)
}

.ecx-ecentrix .custom-select.is-valid,
.ecx-ecentrix .was-validated .custom-select:valid {
  border-color: #28a745;
  padding-right: calc(.75em + 2.3125rem);
}

.ecx-ecentrix .custom-select.is-valid:focus,
.ecx-ecentrix .was-validated .custom-select:valid:focus {
  border-color: #28a745;
  box-shadow: 0 0 0 .2rem rgba(40, 167, 69, .25)
}

.ecx-ecentrix .ecx-form-check-input.is-valid~.ecx-form-check-label,
.ecx-ecentrix .was-validated .ecx-form-check-input:valid~.ecx-form-check-label {
  color: #28a745
}

.ecx-ecentrix .ecx-form-check-input.is-valid~.valid-feedback,
.ecx-ecentrix .ecx-form-check-input.is-valid~.valid-tooltip,
.ecx-ecentrix .was-validated .ecx-form-check-input:valid~.valid-feedback,
.ecx-ecentrix .was-validated .ecx-form-check-input:valid~.valid-tooltip {
  display: block
}

.ecx-ecentrix *,
.ecx-ecentrix *::before,
.ecx-ecentrix *::after {
  box-sizing: border-box;
}

/* FORM BOOTSTRAP */
/* -------------------------------------------------------------- */

.ecx-ecentrix .ecx-d-flex {
  display: flex;
}

.ecx-ecentrix .ecx-align-items-end {
  place-content: flex-end;
}

.ecx-ecentrix #ecx-voiceCall img,
.ecx-ecentrix #ecx-videoCall img,
.ecx-ecentrix #ecx-volumeUp img,
.ecx-ecentrix #ecx-volumeMute img {
  filter: invert(100%);
}

.ecx-ecentrix #ecx-videoCall {
  position: absolute;
  right: 65px;
}

.ecx-ecentrix #ecx-voiceCall {
  position: absolute;
  right: 100px;
}

.ecx-ecentrix #ecx-voiceCall img {
  margin-bottom: 5px;
}

#video-container .ca-status:after {
  content: attr(data-dots);
  position: absolute;
}

#video-container .ca-status {
  font-size: 15px;
  color: white;
}

#video-container img {
  margin: 0;
}

#call-hover {
  display: none;
  position: absolute;
  width: calc(100% - 10px);
  height: calc(100% - 99px);
  background-color: black;
  z-index: 1;
  top: 50px;
  opacity: 0.6;
}

#videoCallPanel {
  z-index: 2;
}

#ecx-form-act aside{
  margin-bottom : 0px !important;
  }

  /* --- CSP COMPLIANCE ADDITIONS --- */

/* Main Containers */
.ecx-header-container {
    background-color: rgba(0,69,142, 1) !important;
    max-width: 100%;
    height: 8% !important;
    padding-top: 0 !important;
    margin-top: 0 !important;
    min-height: 30px;
}

.ecx-header-heading-bar {
    display: flex;
    width: 100%;
    padding: 10px 0px;
    background-color: whitesmoke !important;
}

/* Layout Helpers */
.ecx-flex-spacer-20 { width: 20%; padding: 5px; }
.ecx-flex-content-60 { width: 60%; padding: 5px 0px; }
.ecx-flex-action-20 { display: inline-flex; width: 20%; }

/* Buttons and Dynamic Elements */
.ecx-end-chat-btn {
    display: flex;
    padding: 3px;
    background-color: #BC2D2D !important;
}

.ecx-dynamic-bg {
    background-color: var(--chat-icon-color) !important;
}

.ecx-chat-panel-bg {
    background-size: cover;
    background-image: var(--chat-bg-image);
}

/* Logo and Greetings */
.ecx-logo-img {
    border-radius: 15px;
    box-shadow: 4px 4px 4px 0px rgba(0, 0, 0, 0.20);
    width: 70px;
    z-index: 9999999;
    position: absolute;
    left: 15px;
    top: 10px;
}

.ecx-greeting-container {
    color: #FFF;
    font-weight: bold;
    display: flex;
    justify-content: center;
    margin-top: 5px;
    padding: 7px 8% 7px 20%;
    text-align: center;
}

.ecx-greeting-text {
    font-size: var(--greeting-font-size, 15px);
}

.ecx-user-param-wrapper {
    display: flex;
    flex-direction: row;
    width: 195px;
}

/* Visibility Helpers */
.ecx-hidden { display: none !important; }
.ecx-visible { display: block !important; }

/* Classes for dynamic message bubbles */
.ecx-msg-bubble-sent {
    margin-left: 0; 
    border-style: solid;
    border-width: 1px;
}

.ecx-reply-inner-spacing {
    margin-bottom: 5px;
}

/* Classes for message bubble refactoring */
.ecx-msg-bot-bubble {
    max-width: 80%;
    margin-left: 0;
    border-style: solid;
    border-width: 1px;
}

.ecx-scrolling-carousel-wrapper {
    min-width: 100%;
}

.ecx-mid-notif-text {
    font-size: 10px;
    text-align: center;
}

.ecx-offline-alert-container {
    height: 100%;
    display: flex;
    justify-content: center;
    flex-direction: column;
}

.ecx-reply-inner-spacing {
    margin-bottom: 5px;
}

/* CSS Class to replace inline styles for CSAT icons */
.ecx-csat-icon {
    height: 20px !important;
    width: auto;
    pointer-events: none; /* Prevents the image from stealing the click from the button */
}

/* Class for the registration submit button */
.ecx-btn-submit-reg {
    height: 40px !important;
    float: right !important;
}

/* Added specifically for the countdown styling */
.ecx-countdown-msg {
    color: #e95554;
    font-weight: bold;
}